Política de devolución y reembolso

At DalingRing, we are committed to helping families stay connected through proactive wellness monitoring. Your satisfaction matters to us, and we want you to feel confident in every purchase.

Please read our return, refund, and warranty policy carefully before making a purchase.

1. Eligibility for Returns

Only products purchased directly from the DalingRing official store are eligible for returns or refunds under this policy.

Products purchased from third-party retailers, distributors, or marketplaces must follow the return policy of the original seller.

Return Window

You may request a return within 30 calendar days from the date your order is delivered.

To qualify for a return, the product must:

Be in original condition
Include all accessories, manuals, charging cable, and packaging
Show no significant signs of damage, misuse, or abnormal wear
Be linked to the original order number

We reserve the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

The following items are non-returnable and non-refundable:

Sizing Kits
Gift cards
Promotional free gifts
Final sale items
Products damaged by misuse or unauthorized modification

About Sizing Kits

Sizing kits are considered consumable items and cannot be returned.

If your order is canceled after the sizing kit has already been shipped, a USD $10 shipping and handling fee will be deducted from your refund.

Please note that Daling Ring sizes may differ slightly from standard ring sizes. We strongly recommend using the official sizing kit before confirming your ring size.

3. Valid Reasons for Return or Refund

You may request a return or refund if:

The product arrived damaged
You received the wrong product, size, or color
The product has manufacturing defects
The delivered product significantly differs from the product description
The product fails to function properly under normal usage
To support your request, we may ask for:
Order number
Photos or videos
Description of the issue

4. Return Process

To start a return:

Step 1: Contact Support

Email our support team: customer_service@dalingring.com

Please include:

Order number
Purchase email
Reason for return
Supporting photos/videos

Step 2: Return Authorization

Our support team will review your request within 3–5 business days.

Return address:

Room 401, Building 10, No. 2239 Hangxing Road, Liangzhu Street, Yuhang District, Hangzhou, Zhejiang, China

Please do not ship products back without approval. Unauthorized returns may not be accepted.

Step 3: Ship the Product Back

After approval, the item must be shipped within 14 business days. We recommend using tracked shipping.

5. Return Shipping Fees

Customer Responsibility

If the return is due to:

Change of mind
Wrong size selected
Personal preference

You are responsible for return shipping costs. Original shipping fees, taxes, and customs duties are non-refundable.

Daling Ring Responsibility

We will cover return shipping costs if the return is due to:

Manufacturing defects
Wrong shipment
Product damage during transit
Functional failure covered by warranty

6. Refund Policy

After receiving your returned item, our team will inspect it. If approved, refunds will be issued to the original payment method.

Refund Timeline

Refunds are typically processed within:

7–14 business days

Depending on your bank or payment provider, it may take additional time to appear in your account.

Full Refund

You will receive a full refund when:

Return is approved
Product meets return conditions

Partial Refund

A partial refund may apply if the returned product shows:

Missing accessories
Visible wear
Physical damage
Contamination
Missing packaging

In such cases, Daling Ring reserves the right to deduct the loss in value from the refund amount.

7. Order Cancellation

Orders may be canceled before they are packed or shipped.

If your order has already shipped, cancellation is no longer possible, and the standard return policy will apply.

To cancel an order, contact: customer_service@dalingring.com

8. Exchange Policy

At this time, DalingRing does not offer direct exchanges.

If you need a different size or color, please:

Request a return
Place a new order

This helps us process your request faster.

9. Warranty Policy

Every new DalingRing includes a limited warranty.

Warranty Period

Non-EU countries: 1 year
EU/EEA countries: 2 years

Warranty starts from delivery date. This warranty covers manufacturing defects, hardware malfunctions, charging issues under normal use, sensor failures, battery abnormalities beyond normal degradation. DalingRing may choose to repair, replace, refund, depending on the issue.

10. Warranty Exclusions

Warranty does not cover:

Normal wear and tear
Scratches or cosmetic damage
Battery aging from regular usage
Water damage caused by misuse
Unauthorized repair or modification
Improper charging
Accidental damage
Loss or theft

11. Lost or Missing Deliveries

If tracking shows “Delivered” but you did not receive your package:

Please:

Check with household members
Check with neighbors
Contact the courier
Contact our support team

Provide any photos or evidence if available. We will help investigate the issue.

12. Contact Us

If you need help with returns, refunds, or warranty claims, contact us:

Email: customer_service@dalingring.com

Business Hours: Monday – Friday 9:00 AM – 6:00 PM (GMT+8)

Daling Ring Support Team